Cority Meddbase helped Kays Medical move pathology administration to the right team, replace manually built reports with live dashboards and adapt occupational health workflows for each client.
About Kays Medical
Kays Medical is an occupational health provider delivering health surveillance, case management, medicals and vaccination services.
The organisation manages high volumes of clinical and administrative work across several service lines and client accounts, with each customer requiring its own reporting, communication and delivery approach.
- Organisation type. Occupational health provider.
- Services. Health surveillance, case management, medicals and vaccinations.
- Delivery model. Multiple service lines and client accounts.
A clinician was spending their time uploading results
Pathology results needed to be reviewed and manually uploaded by a full-time clinician.
That meant clinical time was being used for a process that could be handled elsewhere in the service. As volumes increased, the task continued to take the clinician away from higher-value and income-generating work.
Kays Medical needed to move the process without losing control of how results were handled.
The right work moved to the right team
Using Cority Meddbase, Kays Medical transferred the pathology workflow to its on-site vaccination nurses.
The process could still be managed within the clinical system, while the full-time clinician was released from the administrative workload.
One full-time clinical resource could be reinvested in higher-value work.
Two days a week disappeared into reporting
Operational reporting was largely manual.
The team had to build reports before it could review performance, which made KPI monitoring time-consuming and reactive. Approximately two working days each week were spent producing that view.
Cority Meddbase Report Builder was connected to Power BI, creating live operational dashboards.
The team can now see current KPIs without rebuilding the same reports by hand each week.
Approximately two days a week were returned to the operations team.
The same information was being written twice
Clinical notes and outcome reports required overlapping information.
Without the right forms and templates, staff had to handle the same detail more than once as it moved between the clinical record and the final report.
Kays Medical introduced custom forms and templates in Cority Meddbase to reduce that double-handling.
Information can move through the workflow with less copying between documents, giving the team more time for the work that requires clinical or operational judgement.
Each client needed more than a name change
Kays Medical works across different service lines and client accounts. The wording, forms and communication required for one customer may not suit another.
Rigid templates and permissions made it difficult to change those experiences without external support.
Cority Meddbase gave the team more control over its communications and templates. Services can be configured around the client receiving them, and Kays Medical can continue refining the workflow without waiting for a separate development project.
Vaccination activity became easier to account for
Vaccination services depend on more than the clinical appointment.
The team also needs to know which services have been delivered, what should be invoiced and what stock or consumables remain available.
Service Management in Cority Meddbase improved invoicing accuracy and gave Kays Medical clearer inventory visibility across vaccinations and consumables.
The activity recorded by the clinical team now gives the wider operation a more reliable view of both income and stock.
What changed with Cority Meddbase
- A clinician returned to higher-value work. On-site vaccination nurses now manage the pathology workflow previously handled by a full-time clinician.
- Two days a week came back to the operations team. Live Power BI dashboards replaced much of the manual report-building process.
- Less information is handled twice. Custom forms and templates reduced repeated work between clinical notes and outcome reports.
- Client communications can change with the contract. Teams can tailor templates and workflows without relying on external development.
- Vaccinations are easier to invoice and track. Service Management improved billing accuracy and visibility of vaccines and consumables.
Put clinical time back into clinical work
See how Cority Meddbase can reduce manual reporting, repeated data handling and rigid workflows across your occupational health services.
